Support

Photo of Athena customer support team

Regional Managers positioned globally are customers' primary contact and provide technical and commercial support. They:

  • Work with Engineering to find solutions that reduce cost of ownership.
  • Make sure that all project details have been taken into account, including performance expectations, timelines, and facility specifications.
  • Organize extensive maintenance and operator training.
  • Arrange visits to our plant to facilitate interaction with specialists and management.

Included with every machine:

  • 5-year warranty and online support
  • Choice to purchase non-Niigon OEM parts directly from suppliers
  • Courtesy visits and commissioning support
  • Facility layout assistance
  • Online portal with access to: documentation, part ordering, and service requests

Remote diagnostics:

  • Machine monitoring and “heartbeat” functionality
  • Full data transparency
  • Standardized interfaces for smart factory integration and control of third-party equipment (Industry 4.0)

Brochure | Customer Portal

Photo of Athena customer support manager
Ruben Freire, Global Manager of Customer Support, at the remote service desk

Contact our service team at service [at] niigonmachines.com (service [at] niigonmachines.com)